Refund policy

Due to the nature of our products, which are temperature-sensitive and intended for single-owner use, all sales are final and we are unable to accept returns or exchanges once an order has been prepared or shipped.

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, contact us at loriumpayments@gmail.com within 48 hours of delivery with your order number and clear photos of the product and packaging. Approved claims will be resolved with a replacement or a refund at our discretion.

Refunds: Approved refunds are issued to the original Zelle account used for payment within 5–10 business days of approval.

Order cancellations: Orders may be canceled for a full refund only before payment has been confirmed and the order has been prepared for fulfillment.

We reserve the right to refuse any return or refund that does not meet the conditions above.